Welcome to the Money Rummy Official Helpdesk. As a player-first organization operating under the Yono gaming ecosystem, your security, satisfaction, and uninterrupted gameplay are our absolute highest priorities. Contact Us.
Whether you are facing a technical glitch, a delay in your automated payout, or have a business inquiry regarding our Agent Program, our dedicated support infrastructure is designed to provide lightning-fast resolutions.
1. 24/7 Instant Support (For Players & Agents)
For the fastest resolution regarding your wallet, gameplay, or account binding, we highly recommend using our integrated digital support channels. Our customer service representatives are fluent in both English and Hindi.
- Contact Us In-App Live Chat (Recommended) : Open the Money Rummy app and tap the “Support” or “Headset” icon located on the main lobby dashboard. This connects you directly to a live human agent via our secure server network.
- Average Response Time: Under 2 Minutes.
- Best for: Pending deposits, UPI withdrawal tracking, and instant bonus claims.
- Contact Us Official Telegram Support: For VIP players and Agent Program promoters, you can reach out to our verified Telegram desk.
- Telegram Handle:
@MoneyRummyOfficialSupport(Note: Please verify the exact handle to avoid impersonators). - Best for: Agent commission queries, VIP account recovery, and promotional material requests.
- Telegram Handle:
2. Corporate Inquiries & Email Support
For formal communications, legal compliance, or business partnerships, please direct your correspondence to our corporate email desks. We ensure that all emails are tracked and resolved through our automated ticketing system.
- Customer Support Email:
support@yonomoneyrummy.com- Turnaround Time (TAT): 12 to 24 Business Hours.
- Affiliate & Agent Partnerships:
partners@yonomoneyrummy.com - Legal & Compliance Queries:
legal@yonomoneyrummy.com
3. Grievance Redressal Mechanism
In strict compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules of India, Money Rummy has appointed a dedicated Nodal Grievance Officer to address serious concerns, disputes, or data privacy issues.
If your issue has not been resolved by our Tier-1 live chat support within 48 hours, you may escalate the ticket to our Grievance Officer:
- Grievance Officer Name: Mr. Compliance Head (Money Rummy Division)
- Email for Escalation:
grievance@yonomoneyrummy.com - Please include your registered mobile number, Game ID, and the previous support ticket number in your email.
4. Contact Us Corporate Registered Office
(Note for developer: Update this with your actual or virtual business address. Having a physical address builds massive trust with Google).
Money Rummy Technologies & Gaming Studio Level 5, Cyber City Tech Park, Sector 62, Gurugram, Haryana – 122002, India.
⚠️ Important Security Warning (Anti-Fraud Notice)
The official Money Rummy support team follows strict data privacy protocols.
- We will NEVER ask for your Bank OTP, UPI PIN, ATM CVV, or app login password.
- We will NEVER ask you to send money to personal UPI IDs or personal bank accounts for “account unblocking” or “tax clearance”.
- All deposits must be made strictly through the secure payment gateway inside the official Money Rummy app.
If you encounter anyone claiming to be from our team asking for these details, please report them immediately to our Grievance Officer. Contact Us for any quris.